Thank you for visiting the Europa web site. Europa Pet Foods provides you with access
to this site and sells pet food to you subject to the Terms & Conditions set
out on this web page.
Please read these conditions carefully before using this web site. By using this
web site and / or placing orders using it you are agreeing to be bound by these
conditions.
We aim to respond to general e-mail, telephone and written queries within one working
day of receipt.
If we receive a specific complaint, we will consider the nature of the complaint
and investigate and will respond to you formally within 21 days of receipt giving
you the result of our enquiries and the actions we propose to take to address it.
There are three sections to our Conditions of Use & Sale Which are detailed
below
We reserve the right to make changes to our website, policies, and these Conditions
of Use & Sale at any time. You will be subject to the policies and Conditions
of Use & Sale in force at the time that you use the website or that you order
goods from us, unless any change to those policies or these conditions is required
to be made by law or government authority (in which case it will apply to orders
previously placed by you). If any of these conditions is deemed invalid, void, or
for any reason unenforceable, that condition will be deemed severable and will not
affect the validity and enforceability of any remaining condition.
If you breach these conditions and we take no action, we will still be entitled
to use our rights and remedies in any other situation where you breach these conditions.
The Europa web site is controlled by Europa Pet Foods. Because this web site is
published on the World Wide Web / Internet it is accessible from other countries
and jurisdictions. As each of these places has laws that may differ from those in
England, and as you and Europa both benefit from establishing a predictable legal
environment in which to operate, by using the site you and Europa agree that all
matters arising from and relating to the use of the site, including these conditions
and any orders placed with Europa through this site, will be governed by and construed
in accordance with the laws of England and Wales. If you choose to access this site
from locations other than England and Wales, you are also responsible for complying
with any local laws that may apply to you.
Conditions Relating to the
Sale of Products to You
This section deals with conditions relating to the sale of products directly by
Europa Pet Foods to you as a consumer – as a consumer, any order from you is subject
to these terms and conditions.
These conditions do not apply to sale of Europa Pet Foods products by one of our
independent distributors. If you are one of our independent distributors, sales
of products by Europa Pet Foods to you as a distributor are covered by separate
Terms & Conditions.
All other terms and conditions, express or implied by statute or otherwise, are
excluded to the fullest extent permitted by law.
Nothing in these terms and conditions shall affect the statutory rights of any consumer
Our contract
When you place an order to purchase products direct from Europa Pet Foods, you are
offering to purchase goods subject to these terms and conditions. Your order represents
an offer to us to purchase a product – this offer is accepted by us only when we
have take payment for the product from your payment card or dispatched that product
to you. We may send you an e-mail confirming that we have received your order and
which may contain the details of your order, however this email does not represent
acceptance of your order, only confirmation that we have received your offer. In
the event that we take payment for and ship only part of your order, only that part
of your order that we have taken payment for or dispatched to you will form that
contract.
By necessity we will rely on the information you have provided in your order to
process it, take payment and deliver it, and you are therefore responsible for ensuring
the accuracy of the details provided on the order form and we will not be obliged
to accept an order unless all details requested on the order form have been entered
correctly. In the event that the details provided are incorrect in any way,
if you advise us within 24 hours we will endeavour to rectify these without charge.
We reserve the right, however, to pass on any additional costs incurred from such
errors or omissions.
Whilst in normal circumstances we are pleased to receive orders for our products,
we do reserve the right to refuse any order placed with us and will not be required
to provide an explanation.
Pricing & Availability
The pictures of our products shown on our web site are provided for illustrative
purposes only. Goods that we ship to you may differ from the images shown.
The technical literature out our products provided on our web site – and in particular
the Typical Analyses - is also for illustrative purposes only. We take pride in
the quality of our products, which will be within industry standard tolerances of
the stated analyses.
The prices for direct sale to individual consumers for an order will be those shown
on this web site at the date and time that the order is received and include both
VAT and the cost of standard delivery to most of the mainland UK. Unless otherwise
indicated, these prices are based upon delivery of 30Kg i.e. 2 x 15Kg bags of our
product to you. Please note that the cost of delivery of our pet food to more distant
parts of the UK can be higher than normal – and in these circumstances our prices
may be different. If this is the case you are requested to contact us so that we
may advise you about the change in price and allow you to decide whether you wish
us to proceed with your order.
Whilst we will not normally increase the price of product between order and dispatch,
we reserve the right, by giving notice to you at any time before delivery, to increase
the price of the goods to reflect any increase in the cost to us which is due to
any factor beyond our control (such as without limitation, any foreign exchange
fluctuation, significant increase in the costs of labour, materials or other costs
of manufacture). In the unlikely event of there being such an increase in the price
of the goods we will contact you and you may cancel your order if you wish.
Please note that dispatch estimates are just that - they are not guaranteed dispatch
times and should not be relied upon as such. As we process your order, we will inform
you by e-mail if any products you order turn out to be unavailable.
Due to the regulations regarding export of food products outside the UK, Europa
Pet Foods does not supply pet food direct to consumers except in the UK i.e. England,
Wales, Scotland and Northern Ireland.
Payment
When we provide any goods to you under these terms and conditions, payment will
be charged to the payment card account provided by you on the website order form.
By placing an order, you, the buyer, consent to payment being charged to your payment
card account as provided on the order form.
Note that by placing an order you warrant that all details provided on the order
form for the purpose of purchasing the goods are correct, that the payment card
you are using is your own and that there are sufficient funds and/or sufficient
unused limit available to cover the cost of the goods.
Delivery
The goods will be delivered to you, the buyer, at the address provided by you on
the order form. Title to the goods will pass to you, the buyer, on payment in full
of the price of the goods. The risk in the goods shall pass to you upon delivery
at this address.
Any time or date for delivery by us is provided to you in good faith but is an estimate
only and no liability will be accepted for any loss whatsoever suffered or caused
through late delivery or non-delivery.
Please examine your good at the time they are delivered - any damaged or defective
goods must be rejected at the time of delivery. If you believe that you have not
received all the goods we have dispatched, you must accept the goods that have been
delivered and notify us as soon as possible and in any case within 2 working days
of delivery so that we have the opportunity to enquire with the delivery chain to
find out what has happened. If you have received damaged or defective goods, or
if you have had short delivery, then we will either provide goods not delivered
or provide replacement for damaged or defective goods or refund the purchase price
(if paid) of missing, damaged or defective goods at our option and our liability
for short delivery, damaged or defective goods shall be strictly limited to this.
If we have not been notified within this period then the goods will deem to have
been delivered undamaged, without defect and in accordance with the dispatch.
Notwithstanding these contractual conditions, we are proud of the quality of our
products and want you and your pet(s) to be happy with the products you have purchased
from us. In the event of any dissatisfaction other than described above, please
contact us and without prejudice to the contract we will see what we can do to put
things right.
Product Suitability
Whilst we believe that our dog food is suitable for most dogs, the decision to feed
a dog with a Europa Pet Foods product is the responsibility of its owner. If you
have any concerns, please feel free to contact us to discuss these.
Warranty
Products are packed and labelled for the UK Market. Packaging, labelling and ingredient
laws and regulations may vary for other countries and accordingly Europa Pet Foods
cannot accept any liability whatsoever arising from such products being sold in
any other country.
Returns
The right to cancel the contract by giving notice under The Consumer Protection
(Distance Selling) Regulations 2000 does not apply to any contract entered into
through our direct order facility by virtue of the nature of the goods supplied
which are liable to deteriorate within the meaning of Regulation 13 (c).
If there is any reason that you are unsatisfied with the goods you receive direct
from us, please contact us using the methods described above, and we will do our
best to rectify the situation to your satisfaction.
The quality of products is guaranteed up to the ‘Best Before’ date. The Company
does not operate a ‘Sale or Return’ policy. Products will only be collected if there
is a quality problem.
Losses
Europa Pet Foods will be responsible for any losses you suffer directly as a result
of us breaching these conditions if the losses were reasonably foreseeable to both
you and us when you commenced using the website, or a contract for the sale of goods
by us to you was formed. We will not be responsible for any business loss (including
loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted
expenditure) or any other indirect or consequential loss that is not reasonably
foreseeable to both you and us when you commenced using the website or when a contract
for the sale of goods by us to you was formed.
Any claims in respect of breach of contract or non-performance of any order shall
be limited to the value of the goods to which the claim relates.
Children
Europa Pet Foods only contract with adults for direct supply of pet food.
Electronic communications
When you visit our web site or send e-mails to us, you are communicating with us
electronically. We communicate with you by e-mail or by posting notices on the website.
For contractual purposes, you consent to receive communications from us electronically
and you agree that all agreements, notices, disclosures and other communications
that we provide to you electronically satisfy any legal requirement that such communications
be in writing. This condition does not affect your statutory rights.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations
under these conditions if the delay or failure arises from any cause which is beyond
our reasonable control. This condition does not affect your statutory rights.
Terms & Conditions for the Use of this Web site
Last updated on 19/7/2004
Privacy
Please review our Privacy Policy, which also governs
your visit to this web site.
Access to the web site
We will do our utmost to ensure that availability of the website will be uninterrupted
and that transmissions will be error-free. However, due to the nature of the Internet,
this cannot be guaranteed. Also, your access to the website may also be occasionally
suspended or restricted to allow for repairs, maintenance, or the introduction of
new facilities or services. We will attempt to limit the frequency and duration
of any such suspension or restriction.
Licence for website access
Europa Pet Foods grants you a limited licence to access and make personal use of
this website, but not to modify all or part of it except with express written consent
of Europa Pet Foods.
This website or any portion of this website may not be reproduced, duplicated, copied,
sold, resold, visited, or otherwise exploited for any commercial purpose without
our express written consent. The licence does not include any resale or commercial
use of this website or its contents; any collection and use of any product listings,
descriptions, or prices; any derivative use of this website or its contents; any
downloading or copying of account information for the benefit of another merchant;
or any use of data mining, robots, or similar data gathering and extraction tools.
You may not frame or use framing techniques to enclose any trademark, logo, or other
proprietary information (including images, text, page layout, or form) of Europa
Pet Foods without express written consent. You may not use any meta tags or any
other "hidden text" utilising Europa Pet Food's names or trademarks without
the express written consent of Europa Pet Foods. Any unauthorised use terminates
the permission or license granted.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink
to the home page of this web site as long as the link does not portray Europa Pet
Foods or its products in a false, misleading, derogatory, or otherwise offensive
manner. You may not use any Europa Pet Foods' logo or other proprietary graphic
or trademark as part of the link without our express written consent.
Accuracy
We want our web site to reflect the quality of our products, and as such we strive
to ensure that the content is as accurate as possible. However, in the event of
any inaccuracy, errors or omissions we will not be held liable and we will use all
reasonable endeavours to correct such inaccuracies, errors and omissions as quickly
as practicable after becoming aware or being notified of these.
All drawings, descriptive matter and specifications of the goods on the website
are for the sole purpose of giving an approximate description of the goods.
We may also change, suspend or discontinue any aspect of the website, including
the availability of any features, information, database or content or restrict access
to parts or all of the website without notice or liability.
Trademarks
europa-pet-food.co.uk, europa-pet-food.com, the Europa logo and the Europa graphic
logo are trademarks of Europa Pet Foods. The graphics, logos, page headers, button
icons, scripts and product names are the trademarks or trade dress of Europa. Our
trademarks and trade dress may not be used in connection with any product or service
that is not Europa's, in any manner that is likely to cause confusion among customers,
or in any manner that disparages or discredits Europa Pet Foods. All other trademarks
not owned by Europa Pet Foods that appear on this website are the property of their
respective owners, who may or may not be affiliated with, connected to, or sponsored
by Europa Pet Foods.
Copyright
All content included on the website, such as text, graphics, logos, button icons,
images, audio clips, digital downloads, data compilations, and software, is the
property of Europa Pet Foods and is protected by United Kingdom and international
copyright laws.
Defamation & Copyright claims
Because the Bulletin Board that forms part of this web site allows other individuals
to post comments, it is not possible for us to be aware of the contents of each
comment that is made. Accordingly, Europa Pet Foods operates on a "notice and
remove" basis. If you believe that any content on the website contains a defamatory
statement, please notify us immediately by one of the methods described above. Once
we have received your notice, we will make all reasonable endeavours to remove the
defamatory content complained about within a reasonable time.
Similarly, if you believe that your work has been copied in a way that constitutes
copyright infringement, please notify us immediately in the same way.
Other businesses
On this web site we provide information about our independent distributors who purchase
our products and resell them on to customers. Europa Pet Foods does not assume any
responsibility or liability for the actions, products, and content of any of these
or any other third-parties.